Our team addressed several needs in this call center support application redesign effort. Call center representatives needed to be able to scan lots of information, then isolate a record to…View More User testing to validate call center app improvements
Y-Combinator and Flashpoint graduates Exception-ALLY have developed a platform to support parents as they work with schools on the development of their child’s individualized education programs (IEP). I’ve made usability…View More Startup Exception-ALLY upped their product design game.
Among other things, Fiserv Biller Division provides biller search support for point of sale bill pay transactions for Walmart Money Centers, an entity that supports the underbanked population. Walmart identified…View More Better CX through better search APIs
In this digital branding engagement, IBM’s New York Innovation Center helped Prudential reimagine a combined Web presence representing all lines of business. Our design team took a user-centered design approach…View More Digital branding for multiple lines of business.