Our team addressed several needs in this call center support application redesign effort. Call center representatives needed to be able to scan lots of information, then isolate a record to…
View More User testing to validate call center app improvements
For Fusion Fall, an MMOG created by Cartoon Network (retired), I provided information architecture for the internet account registration and management, and some usability enhancements to the in-game heads-up display.…
View More In-game and admin game design
For this project, Brookdale Senior Living wanted a tool to help families make decisions about senior living solutions. Following a design research engagement with IDEO, Brookdale hired StellarX (my client)…
View More Decision support for families
The goal for this project was to make it easy for users to purchase, check balance and refill their prepaid transit card for the Utah Transit Authority. Incomm’s white label…
View More Seamless UX for prepaid card management.