Thursday, June 01, 2023
  • LinkedIn
  • Twitter
  • Pinterest
  • Facebook
Carol Bales

Carol Bales

UX Strategist and Educator
Carol Bales
Carol Bales
UX Strategist and Educator
  • User Experience Design
    • Design Process
    • Project Structuring
    • User Research
    • Ideation
    • Interaction Design
    • Design Validation
    • Usability
  • Industries
    • Consumer Packaged Goods
    • eCommerce
    • Education
    • Entertainment
    • Finance
    • Government
    • Healthcare
    • Hospitality
    • Telecom
    • Transportation
  • Academic
    • Courses Taught
    • Masters Projects
  • Arts
  • Resume

Category: Design Validation

Design Validation Finance Ideation Interaction Design Project Structuring User Research

User testing to validate call center app improvements

Coralbells July 20, 2018

Our team addressed several needs in this call center support application redesign effort. Call center representatives needed to be able to scan lots of information, then isolate a record to…

View More User testing to validate call center app improvements
Business Services Design Validation

Heuristic evaluation to simplify job application process

Coralbells June 20, 2018 Heuristic EvaluationMobile App

This firm develops apps to support newspaper and online job applications. I performed an heuristic evaluation of their as-is application, and made recommendations for mobile conventions, a more streamlined application…

View More Heuristic evaluation to simplify job application process
Design Validation Healthcare Ideation Interaction Design

Decision support for families

Coralbells June 17, 2018 Customer JourneyTask FlowUsability TestWireframes

For this project, Brookdale Senior Living wanted a tool to help families make decisions about senior living solutions. Following a design research engagement with IDEO, Brookdale hired StellarX (my client)…

View More Decision support for families

Activities

  • Academic (1)
  • Arts (1)
  • Business Services (1)
  • Design Process (1)
  • Design Validation (3)
  • Entertainment (1)
  • Finance (4)
  • Healthcare (1)
  • Ideation (3)
  • Instructor (2)
  • Interaction Design (4)
  • Masters Projects (2)
  • Project Structuring (2)
  • Resume (1)
  • Usability (1)
  • User Experience Design (1)
  • User Research (4)

Deliverables

Customer Journey Data-driven Design Digital Branding Game Design Heuristic Evaluation Ideation Mobile App Navigational Flows Personas Task Flow Usability Test Virtual World-building Wireframes
  • LinkedIn
  • Twitter
  • Pinterest
  • Facebook
Carol Bales | Designed by: Theme Freesia | WordPress | © Copyright All right reserved
Top