My career is dedicated to designing technology interfaces that solve human problems. Whether it is Web or Mobile, AR or Embedded, or <insert new technology here>, human-centered design methods help…View More Designing great experiences
Our team addressed several needs in this call center support application redesign effort. Call center representatives needed to be able to scan lots of information, then isolate a record to…View More User testing to validate call center app improvements
Y-Combinator and Flashpoint graduates Exception-ALLY have developed a platform to support parents as they work with schools on the development of their child’s individualized education programs (IEP). I’ve made usability…View More Startup Exception-ALLY upped their product design game.
Serious designers have a clear sense of their own design process. They understand how to start from zero and develop ideas into something concrete that can then be validated and…View More Design process
This firm develops apps to support newspaper and online job applications. I performed an heuristic evaluation of their as-is application, and made recommendations for mobile conventions, a more streamlined application…View More Heuristic evaluation to simplify job application process
For Fusion Fall, an MMOG created by Cartoon Network (retired), I provided information architecture for the internet account registration and management, and some usability enhancements to the in-game heads-up display.…View More In-game and admin game design
Among other things, Fiserv Biller Division provides biller search support for point of sale bill pay transactions for Walmart Money Centers, an entity that supports the underbanked population. Walmart identified…View More Better CX through better search APIs
For this project, Brookdale Senior Living wanted a tool to help families make decisions about senior living solutions. Following a design research engagement with IDEO, Brookdale hired StellarX (my client)…View More Decision support for families
The goal for this project was to make it easy for users to purchase, check balance and refill their prepaid transit card for the Utah Transit Authority. Incomm’s white label…View More Seamless UX for prepaid card management.
In this digital branding engagement, IBM’s New York Innovation Center helped Prudential reimagine a combined Web presence representing all lines of business. Our design team took a user-centered design approach…View More Digital branding for multiple lines of business.