Our team addressed several needs in this call center support application redesign effort. Call center representatives needed to be able to scan lots of information, then isolate a record to…
View More User testing to validate call center app improvements
Among other things, Fiserv Biller Division provides biller search support for point of sale bill pay transactions for Walmart Money Centers, an entity that supports the underbanked population. Walmart identified…
View More Better CX through better search APIs
The goal for this project was to make it easy for users to purchase, check balance and refill their prepaid transit card for the Utah Transit Authority. Incomm’s white label…
View More Seamless UX for prepaid card management.
In this digital branding engagement, IBM’s New York Innovation Center helped Prudential reimagine a combined Web presence representing all lines of business. Our design team took a user-centered design approach…
View More Digital branding for multiple lines of business.