Our team addressed several needs in this call center support application redesign effort. Call center representatives needed to be able to scan lots of information, then isolate a record to…View More User testing to validate call center app improvements
Heuristic evaluation to simplify job application process
This firm develops apps to support newspaper and online job applications. I performed an heuristic evaluation of their as-is application, and made recommendations for mobile conventions, a more streamlined application…View More Heuristic evaluation to simplify job application process
In-game and admin game design
For Fusion Fall, an MMOG created by Cartoon Network (retired), I provided information architecture for the internet account registration and management, and some usability enhancements to the in-game heads-up display.…View More In-game and admin game design
Better CX through better search APIs
Among other things, Fiserv Biller Division provides biller search support for point of sale bill pay transactions for Walmart Money Centers, an entity that supports the underbanked population. Walmart identified…View More Better CX through better search APIs
Decision support for families
For this project, Brookdale Senior Living wanted a tool to help families make decisions about senior living solutions. Following a design research engagement with IDEO, Brookdale hired StellarX (my client)…View More Decision support for families
Seamless UX for prepaid card management.
The goal for this project was to make it easy for users to purchase, check balance and refill their prepaid transit card for the Utah Transit Authority. Incomm’s white label…View More Seamless UX for prepaid card management.
Digital branding for multiple lines of business.
In this digital branding engagement, IBM’s New York Innovation Center helped Prudential reimagine a combined Web presence representing all lines of business. Our design team took a user-centered design approach…View More Digital branding for multiple lines of business.