For this project, Brookdale Senior Living wanted a tool to help families make decisions about senior living solutions. Following a design research engagement with IDEO, Brookdale hired StellarX (my client) to design and prototype a customer support tool based upon IDEO’s initial findings, and additional requirements. I helped create a requirements document, then translated them into some high level UI concepts, then produced a sales engagement process flow, and a wireframe prototype. StellarX then developed a visually rich interactive prototype. I designed and executed usability testing in Tampa, FL and Alpharetta, GA, then performed analysis and made recommendations on both the Web and Mobile interfaces.