User testing to validate call center app improvements
Our team addressed several needs in this call center support application redesign effort. Call center representatives needed to be able to scan lots of information, then isolate a record to…
Designing great experiences
My career is dedicated to designing technology interfaces that solve human problems. Whether it is Web or Mobile, AR or Embedded, or <insert new technology here>, human-centered design methods help…
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Illustration
My husband, John Adcox, and I partner on a holiday book series, which you can find at your favorite bookseller, published by The Story Plant. John writes the story, and…
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User testing to validate call center app improvements
Our team addressed several needs in this call center support application redesign effort. Call center representatives needed to be able to scan lots of information, then isolate a record to…
View More User testing to validate call center app improvements
Startup Exception-ALLY upped their product design game.
Y-Combinator and Flashpoint graduates Exception-ALLY have developed a platform to support parents as they work with schools on the development of their child’s individualized education programs (IEP). I’ve made usability…
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Design process
Serious designers have a clear sense of their own design process. They understand how to start from zero and develop ideas into something concrete that can then be validated and…
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Heuristic evaluation to simplify job application process
This firm develops apps to support newspaper and online job applications. I performed an heuristic evaluation of their as-is application, and made recommendations for mobile conventions, a more streamlined application…
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In-game and admin game design
For Fusion Fall, an MMOG created by Cartoon Network (retired), I provided information architecture for the internet account registration and management, and some usability enhancements to the in-game heads-up display.…
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Better CX through better search APIs
Among other things, Fiserv Biller Division provides biller search support for point of sale bill pay transactions for Walmart Money Centers, an entity that supports the underbanked population. Walmart identified…
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Decision support for families
For this project, Brookdale Senior Living wanted a tool to help families make decisions about senior living solutions. Following a design research engagement with IDEO, Brookdale hired StellarX (my client)…
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Seamless UX for prepaid card management.
The goal for this project was to make it easy for users to purchase, check balance and refill their prepaid transit card for the Utah Transit Authority. Incomm’s white label…
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Academic Work
Take a look at courses I’ve taught at Georgia State University, and the Art Institute of Atlanta. Here is a site with some of my own student projects and writing…
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Courses Taught
Courses Taught at Georgia State University, Department of Computer Science, 2018 CSc 4720 Human Computer Interaction CSc 6720 Human Computer Interaction (Graduate) Courses Taught at the Art Institute of Atlanta,…
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Third Life: Your World, Beyond Your Imagination
Combining elements of spectacle, showmanship and irony to create a play space in Second Life that spoofs the promise of blurring the lines between reality and virtual reality. Project Goal…
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Digital branding for multiple lines of business.
In this digital branding engagement, IBM’s New York Innovation Center helped Prudential reimagine a combined Web presence representing all lines of business. Our design team took a user-centered design approach…
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Arts
I started my academic career by studying art. I love art. I think art, aesthetics, and design are important. I also studied computer graphics, computer science, and engineering graphics. Funnily…
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Resume & Contact
Download my resume. Visit me on LinkedIN. Contact me via email. Take a look at my company: Silver Spring Interactive.
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